Our commitment to your satisfaction and transparent refund terms.
At Delopus, we are committed to providing high-quality online live courses and digital educational materials for Architects, Designers, and Civil Engineers. Our mission is to deliver exceptional educational experiences that empower professionals in their careers through innovative, accessible learning.
This Refund & Cancellation Policy outlines the terms and conditions governing refund requests, cancellations, course transfers, and dispute resolution for all purchases made through our website www.delopus.com and other Delopus platforms. We believe in transparency and fairness, ensuring that our learners understand their rights and our obligations regarding financial transactions and course access.
Policy Goal: To ensure transparency and fairness for all learners while protecting the integrity and value of our digital educational offerings.
By enrolling in any Delopus course, you acknowledge that you have read, understood, and agree to all terms outlined in this policy.
This Refund & Cancellation Policy applies to:
Key Principle: All sales are final unless specific eligibility criteria (outlined in this policy) are met. Refunds, where applicable, are limited to the original course purchase price and do not include taxes, payment processing fees, or promotional discounts.
Delopus provides digital educational services that are non-tangible, non-returnable, and irrevocable once delivered and accessed. These include:
Once course content is accessed, downloaded, streamed, viewed, or the student participates in live sessions, the service is considered "consumed" and is NON-REFUNDABLE.
What Constitutes "Access" or "Consumption"?
The following actions are considered accessing/consuming the service and render a course ineligible for refund:
Educational outcomes depend on the student's individual effort, dedication, learning capacity, and application of knowledge. Delopus guarantees the DELIVERY of high-quality course content and instruction, but does NOT guarantee subjective mastery, project completion, grade attainment, certification success, or specific professional results.
Delopus commits to:
Delopus does NOT guarantee:
Your success depends on:
Duration of Access:
What Happens After 6 Months:
Delopus reserves the right to revoke course access immediately if:
Understanding your refund eligibility is crucial for making informed decisions about your course purchases. Our refund policy is designed to be fair and transparent, taking into account various factors such as course completion status, time elapsed since purchase, and the nature of the educational content accessed.
The following table provides a comprehensive overview of refund eligibility criteria, helping you understand when refunds are available and what conditions must be met. Please review these guidelines carefully before making a refund request.
| Refund Criteria | Status |
|---|---|
| Request within 7 days of purchase | Eligible |
| Less than 30% course completion | Eligible |
| No downloadable materials accessed | Eligible |
| More than 30% course completion | Not Eligible |
| Request after 7 days of purchase | Not Eligible |
| Promotional/Discounted courses | Case by Case |
We want you to be satisfied with your purchase and learning experience at Delopus. If you are not completely satisfied with a course, you may be eligible for a refund under specific conditions that ensure fairness for both learners and instructors. Our refund policy is designed to protect your investment while maintaining the integrity of our educational platform.
Refund eligibility depends on several factors including the time elapsed since purchase, the amount of course content accessed, and whether any downloadable materials have been utilized. We encourage all learners to review course previews, descriptions, and prerequisites carefully before making a purchase to ensure the course meets their learning objectives and expectations.
Requesting a refund from Delopus is a straightforward process designed to be transparent and efficient. We have streamlined our refund request system to ensure that legitimate requests are processed quickly while maintaining proper verification procedures. Our support team is trained to handle refund requests with professionalism and understanding of individual circumstances.
To ensure a smooth refund process, please gather all relevant information about your purchase before contacting our support team. This includes your order confirmation number, the specific course name, purchase date, and a clear explanation of why you are requesting the refund. Having this information ready will help expedite the review process.
| Stage | Timeline | Action Required |
|---|---|---|
| Initial Request | Within 7 days of purchase | Submit refund request via email |
| Acknowledgment | 24-48 hours | Receive confirmation email |
| Review Process | 3-5 business days | Provide additional info if requested |
| Decision Notification | 1-2 business days | Receive approval/denial email |
| Refund Processing | 7-10 business days | Funds returned to original payment method |
Email our support team at contact@delopus.in with your order details and reason for the refund request.
We will review your request within 3-5 business days and notify you of our decision.
If approved, the refund will be processed to your original payment method within 7-10 business days.
If you have a subscription plan with Delopus, you maintain full control over your subscription and may cancel at any time through your account settings or by contacting our support team directly. We believe in providing flexible subscription management that puts you in control of your learning journey and financial commitments without unnecessary restrictions or penalties.
Subscription cancellations are processed immediately upon request, but your access to premium content and features will continue until the end of your current billing period. This ensures you receive the full value of your payment while giving you the flexibility to make changes to your subscription as needed. We do not provide prorated refunds for partial subscription periods.
Cancellations take effect at the end of your current billing period
No refunds for partial subscription periods
At Delopus, we understand that technical difficulties and unexpected life circumstances can significantly impact your ability to access and complete your purchased courses. We are committed to providing fair and compassionate solutions when genuine technical problems or exceptional personal circumstances prevent you from utilizing our educational services as intended.
Our technical support team works diligently to maintain platform stability and resolve any issues that may arise. However, when technical problems persist despite our best efforts, or when extraordinary personal circumstances affect your learning journey, we believe in working with our learners to find appropriate solutions that may include refunds, course transfers, or extended access periods.
If you experience technical issues that prevent you from accessing course content, please contact our support team immediately with detailed information about the problem you're encountering. We will work diligently to resolve the issue through troubleshooting, platform updates, or alternative access methods.
In cases where technical problems cannot be resolved within a reasonable timeframe (typically 5-7 business days), we will provide a full refund regardless of the standard refund policy timeframes. This ensures that technical limitations on our end do not negatively impact your learning investment.
We understand that exceptional circumstances may arise that are beyond your control, such as medical emergencies, job loss, family crises, or other significant life events that impact your ability to complete purchased courses. These situations require individual consideration and compassionate response from our team.
If you believe you have a valid reason for a refund outside of our standard policy due to exceptional circumstances, please contact us with detailed information about your situation. We will review each case individually, considering factors such as the nature of the circumstances, timing, and your previous engagement with our platform, and may make exceptions at our discretion.
These important policies outline critical aspects of our refund and cancellation procedures that all users must understand and acknowledge. These policies are designed to protect both Delopus and our learners, ensuring fair treatment and maintaining the integrity of our educational platform while preventing abuse of our refund system.
By making a purchase on our platform, you agree to abide by these policies and understand the consequences of actions that may violate our terms of service. We encourage all users to read these policies carefully and contact our support team if you have any questions or concerns about these terms before making a purchase.
If you initiate a chargeback through your credit card company or payment provider without first contacting us for a refund through our standard process, we reserve the right to permanently terminate your access to all Delopus services and may pursue legal action to recover costs and damages incurred.
Chargebacks not only result in financial penalties for our platform but also disrupt our ability to provide quality educational services to other learners. We strongly encourage you to work with our support team first, as we are committed to resolving legitimate concerns through our established refund procedures.
We reserve the right to modify this refund policy at any time to reflect changes in our business practices, legal requirements, or to improve clarity and fairness for our users. Changes will be effective immediately upon posting to this page, and we will make reasonable efforts to notify active users of significant policy changes.
We recommend reviewing this policy periodically for any updates, especially before making new purchases. Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with policy changes, you may cancel your subscription or refrain from making future purchases.
In certain circumstances, instead of providing a refund, we may offer to transfer your enrollment to a different course of equal or lesser value. This option is available when the original course no longer meets your needs but you wish to continue learning with Delopus.
Course transfers are subject to availability and must be requested within the same timeframe as refund requests. The transferred course must be of equal or lesser value, and any price difference will not be refunded. This option provides flexibility while maintaining your investment in your professional development.
For any questions about our refund policy or to request a refund, please contact us:
contact@delopus.in
Phone
+91 8943433508, +91 9567138059
Address
Kochi, Kerala, India
Response Time: We typically respond to refund requests within 24-48 hours during business days. Please allow up to 5 business days for a complete review of your request.