Our commitment to your satisfaction and transparent refund terms.
At Delopus, we are committed to providing high-quality online live courses and digital educational materials for Architects, Designers, and Civil Engineers. Our mission is to deliver exceptional educational experiences that empower professionals in their careers through innovative, accessible learning.
This Refund & Cancellation Policy outlines the terms and conditions governing refund requests, cancellations, course transfers, and dispute resolution for all purchases made through our website www.delopus.com and other Delopus platforms. We believe in transparency and fairness, ensuring that our learners understand their rights and our obligations regarding financial transactions and course access.
Policy Goal: To ensure transparency and fairness for all learners while protecting the integrity and value of our digital educational offerings.
By enrolling in any Delopus course, you acknowledge that you have read, understood, and agree to all terms outlined in this policy.
This Refund & Cancellation Policy applies to:
Key Principle: All sales are final unless specific eligibility criteria (outlined in this policy) are met. Refunds, where applicable, are limited to the original course purchase price and do not include taxes, payment processing fees, or promotional discounts.
Delopus provides digital educational services that are non-tangible, non-returnable, and irrevocable once delivered and accessed. These include:
Once course content is accessed, downloaded, streamed, viewed, or the student participates in live sessions, the service is considered "consumed" and is NON-REFUNDABLE.
What Constitutes "Access" or "Consumption"?
The following actions are considered accessing/consuming the service and render a course ineligible for refund:
Educational outcomes depend on the student's individual effort, dedication, learning capacity, and application of knowledge. Delopus guarantees the DELIVERY of high-quality course content and instruction, but does NOT guarantee subjective mastery, project completion, grade attainment, certification success, or specific professional results.
Delopus commits to:
Delopus does NOT guarantee:
Your success depends on:
Duration of Access:
What Happens After 6 Months:
Delopus reserves the right to revoke course access immediately if:
Refunds will ONLY be considered under specific, exceptional circumstances. Eligible requests must be submitted in writing to our support team with proper documentation.
Refunds may be granted ONLY if:
Note: Brief delays (1-2 days) due to technical setup are not grounds for refund.
Documentation required: Screenshots of error messages, system specifications, troubleshooting steps attempted.
Delopus cancels or postpones the course due to circumstances beyond Delopus's control, including force majeure events. In such cases, students are offered:
Documentation required: Transaction receipts showing duplicate or erroneous charges.
Delopus would not be held responsible if a fraudulent third party is charging or requesting money from participants, posing as Delopus.
To be eligible for a refund, the student MUST meet ALL of the following requirements:
Note: Some promotions may have separate refund terms; these will be clearly stated at purchase.
Important: If ANY one of these criteria is NOT met, the student is ineligible for a refund.
Refunds will NOT be issued for:
| Reason | Why Not Refundable |
|---|---|
| Accessing course materials | Service has been consumed and cannot be "unconsumed" |
| Attending any live session(s) | Participation constitutes service consumption |
| Downloading content | Content accessed; service considered delivered |
| Personal reasons for non-attendance | Student choice, not Delopus failure |
| Scheduling conflicts or time constraints | Student responsibility to manage time |
| Career path change | Not related to course quality or delivery |
| Dissatisfaction with course content | Personal preference (unless materially misleading) |
| Dissatisfaction with instructor | Teaching style is subjective |
| Course difficulty level | Different students have different abilities |
| Purchasing wrong course | Student error in selection |
| Incomplete course consumption | Student choice not to complete |
| Poor personal results | Outcomes depend on student effort |
| Promotional/discounted courses | Different terms apply |
| Student's technical problems | Not Delopus fault (poor internet, incompatible device, etc.) |
| Missed registration deadlines | Student responsibility |
| Services already provided | Content delivered; service consumed |
| Content already viewed in any form | Irreversible access |
Send your refund request via email to: contact@delopus.in
Email Subject Line: "REFUND REQUEST"
Include all information from Step 1 in a clear, organized manner.
| Stage | Timeline | What Happens |
|---|---|---|
| Initial Review | 5-7 business days | Delopus team reviews request, checks eligibility criteria, verifies documentation |
| Verification | 5-7 business days | Delopus verifies course access history, technical issues, legitimacy of claim |
| Decision | Within 7 business days total | Refund decision is made: Approved, Denied, or Partially Approved |
| Notification | Within 7 business days | You receive decision via email with clear explanation |
Note: If documentation is incomplete, Delopus may request additional information, extending the timeline.
Delopus will evaluate your request based on:
The following fees are NON-REFUNDABLE:
Example:
If you paid ₹10,000 with ₹300 payment processing fee (₹10,300 total): 100% refund = ₹10,000. The ₹300 fee is non-refundable.
| Stage | Timeline |
|---|---|
| Refund Processing | 5-7 business days from approval date |
| Bank/Payment Provider Processing | 7-10 additional business days |
| Total Expected Timeframe | 12-17 business days from approval |
Processing times vary by bank. Delays may occur during weekends or holidays.
All refunds are issued to the original payment method used at the time of purchase:
| Payment Method | Refund Destination |
|---|---|
| Credit Card | Refunded to your credit card account (appears as credit) |
| Debit Card | Refunded to your debit card account |
| Digital Wallet | Refunded to your wallet account (Google Pay, Apple Pay, Paytm, etc.) |
| Bank Transfer (NEFT/RTGS) | Direct refund to the registered bank account |
| UPI | Refund to registered UPI ID |
Important: Delopus cannot refund to an alternative payment method. You must receive the refund through the original payment source.
Delopus is NOT responsible for delays caused by:
If you don't receive your refund within 17 business days: Contact Delopus support immediately with your Refund Request ID for investigation.
Instead of cancelling and requesting a refund, Delopus may offer these flexible alternatives:
These alternatives often provide more value than a refund. We encourage students to consider these options.
When Delopus cancels or postpones a course (see Section 5.1), affected students may choose:
Refunds for Delopus-cancelled courses follow the standard processing timeline (Section 9.3): Approved → Processed within 5-7 business days → Delivered to original payment method within 7-10 additional business days.
Non-Refundable Promotional Offers
Certain courses or promotional offers may be completely or partially non-refundable:
A clear disclaimer will appear during purchase for non-refundable courses. You must acknowledge and accept the non-refundable status before completing enrollment.
Force majeure includes: natural disasters, pandemics or health crises, war or civil unrest, government orders or prohibitions, internet infrastructure failure, extreme weather events.
If Delopus cannot deliver the course:
Refunds will NOT be issued for the following reasons:
If your refund request is DENIED or PARTIALLY APPROVED, you have the right to appeal within 14 days of the decision.
How to Submit an Appeal:
Email: contact@delopus.in
Subject Line: "REFUND APPEAL"
Include: Original Refund Request ID, date of decision, clear explanation for reconsideration, additional supporting documentation, specific policy points supporting your case.
| Stage | Timeline |
|---|---|
| Initial Review | 7-10 business days |
| Detailed Evaluation | Additional 5-7 business days |
| Decision | Within 15 business days total from appeal submission |
| Notification | Sent via email |
Appeal Outcomes:
Internal Escalation:
If internal processes do not resolve your issue, you may pursue formal dispute resolution (see Section 14 below).
If a dispute arises between you (the student) and Delopus regarding this policy, course delivery, refunds, or any related matter, the following process applies:
The complaining party sends a formal written notice specifying: nature and details of the dispute, desired resolution, all relevant documentation, date and circumstances.
Send to: contact@delopus.in — Subject: "FORMAL DISPUTE NOTICE"
Within 15 days of receiving notice, a senior management representative from each party must meet via email, phone, video conference, or in-person. Both parties agree to negotiate in good faith, without prejudice, and keep discussions confidential.
If dispute is resolved, both parties execute a written settlement agreement. Terms are final and binding. Dispute is considered closed.
Arbitration Authority & Law:
The arbitrator may examine and rule on:
By enrolling in Delopus courses, you agree to:
Exception: Either party may seek interim relief (temporary injunctions, emergency measures) from competent courts if necessary to prevent irreparable harm, pending arbitration resolution.
This policy is designed in full compliance with the Consumer Protection Act, 2019 and related rules enacted by the Government of India.
Despite the arbitration clause above, you retain all statutory consumer protection rights under Indian law, including:
| Channel | Contact | Response Time |
|---|---|---|
| contact@delopus.in | 24-48 business hours | |
| Website | www.delopus.com | — |
You should maintain copies of:
Delopus maintains:
Delopus reserves the right to update, modify, revise, or replace this Refund & Cancellation Policy at any time, at its sole discretion. Changes typically become effective on the date posted. Significant changes may have a future effective date (clearly stated).
Continued enrollment in Delopus courses after policy modifications constitutes your acceptance of the revised terms. If you disagree with material changes, you may submit a refund request (eligible only under changed policy terms).
Students should review this policy: Before purchasing any course · Before requesting a refund · Upon enrollment in a new course · Periodically (quarterly review recommended).
Delopus provides courses and content "AS-IS" without warranty of any kind. To the maximum extent permitted by law:
Delopus uses third-party services for payment processing, platform hosting, email communications, and analytics. Delopus is NOT responsible for:
Q1: What happens if I attend one live session and then request a refund?
Once you have attended one or more live sessions, you have consumed the service and are generally NOT eligible for a refund. However, you may still submit a request if there was a persistent technical issue preventing access (>48 hours), course content was not delivered as promised, or you were charged duplicate amounts. The decision will be evaluated case-by-case.
Q2: Can I transfer my course enrollment to a friend or family member?
No. Course enrollments are non-transferable and tied to the original purchaser's account. However, you may request to transfer YOUR enrollment to a different course offering (see Section 10.1, Option A).
Q3: What if Delopus made a technical billing error and charged me twice?
Duplicate charges due to Delopus's error are grounds for a full refund of the duplicate amount. Submit a refund request with screenshots of your transaction history showing duplicate charges and your payment receipts. This is eligible for 100% refund of the duplicate amount with no restrictions on consumption.
Q4: Can I defer my course to a later batch instead of getting a refund?
Yes. Delopus may offer course deferment (transfer to a future batch), course transfer (switch to a different course), or course credit (equal to your course fee toward any future course). Contact contact@delopus.in with "RESCHEDULE REQUEST" or "TRANSFER REQUEST" in the subject line.
Q5: What if my internet connection were poor during a live session? Am I eligible for a refund?
Poor internet connectivity on your end is NOT grounds for a refund — this is your responsibility. However, if Delopus's platform was completely inaccessible due to server downtime for more than 48 consecutive hours and Delopus could not resolve it within 7 business days, you may be eligible. Documentation (screenshots, timestamps) is required.
Q6: Do I get a refund if I don't like the instructor or course content?
No. Personal dissatisfaction with teaching style, course difficulty, or content is NOT grounds for a refund. Course content is subjective. Recommendation: Preview course descriptions, reviews, instructor bios, and sample materials before purchasing.
Q7: The course promised certain outcomes, but I didn't achieve them. Am I eligible for a refund?
No. Delopus guarantees course content delivery, but NOT specific learning outcomes or career results. Your success depends on your effort and dedication, your prior knowledge and skills, your ability to apply concepts, your commitment to practice and projects, and your individual aptitude.
Q8: How do I know if my refund request is being processed?
Check refund status by: (1) Replying to the refund confirmation email, (2) Contacting contact@delopus.in with your Refund Request ID, or (3) Checking your Delopus dashboard account (if available). Always include your Refund Request ID in all communications.
Q9: Is there any case where I get a refund even if I accessed the course?
In rare cases, yes: Technical failure by Delopus (>48 hours downtime, unresolved for 7 business days) → eligible for full refund + 10% future course credit. Course not delivered as promised within 20 days → eligible for refund. Duplicate/fraudulent charges → eligible for full duplicate amount refund. All other cases where content has been accessed are ineligible.
Q10: Can I get a refund for a promotional or discounted course?
It depends. Some promotional courses are non-refundable — this will be clearly stated at the time of purchase, with visible warnings and acknowledgment required before payment. Standard refund policy applies to non-promotional courses.
Q11: What if I purchased a course as a gift for someone else?
The refund policy applies to the person who is enrolled and taking the course. The original purchaser is not automatically eligible for a refund based on the other person not using it. If the gift recipient doesn't want the course, they should be the one to request the refund (if eligible).
By enrolling in any Delopus course, you acknowledge, confirm, and agree that:
Non-Compliance — Failure to comply with policy terms may result in:
Governing Law
This Refund & Cancellation Policy is governed by the laws of India, specifically:
Jurisdiction & Venue:
For support, questions, or refund requests:
Support Hours
We appreciate your trust in Delopus and are committed to supporting your learning journey. If you have feedback on this policy, please reach out to us at contact@delopus.in. Thank you for choosing Delopus!